Lifecycle Maintenance
Our maintenance personnel and procedures are the most responsive and professional in the Houston area. We know how important it is to respond quickly to the maintenance and repair needs of our residents. We see the resident as a customer as well as you, our owners. Our goal is to provide you, our owners, and your residents with superior service.
PPM uses a daily monthly checklist to provide consistent standards of upkeep and cleanliness. Resident’s will also receive an apartment or home at move-in which is fully prepared to PPM standards. Residents agree to their own detailed responsibilities for property and apartment upkeep, curb appeal, and cleanliness in their lease. PPM routinely communicates with residents that are not complying with the terms of their lease. If they are happy in their home, chances are they will stay longer. And if you have lower turnover and reduced expenses, then you are happier and will keep your property with us.
Property and Resident Work Orders
We consider work orders a major part of resident retention. If work orders are not completed promptly and satisfactorily, we have unhappy residents. We strive to achieve a 24-48 hour turn around. Additionally, Work Orders are always done in writing and a file on your project is kept electronically on each and every work order completed.
Apartment Turnover and Make-Ready Process
The quality of the turnover, make rent ready process is critical because it sets the bar for that “first impression” with our new resident. Rent ready condition is as close to original condition as is necessary to attract quality residents at the optimum price in the shortest time. Owner’s should expect that bringing the unit to a rent ready status will at a minimum require the following:
§ Lock change
§ Detailed “white glove” cleaning
§ Paint as needed,
§ Carpet shampooing
§ Minor and preventative maintenance.
Our experience is that rugs and floors are typically replaced due to resident damage and not because of wear. The law allows us to charge residents for this damage, but only on the remaining useful life. When a resident gives management notice of their intent to move, management will attempt to make an appointment with the residents to assess the condition of the apartment unit and determine the extent of maintenance and replacements required to get the unit rent ready. This saves time and money in the turnover process through better scheduling and more resident involvement in the clean-up. During the inspection with the resident, and again after the tenant vacates the unit, a PPM employee will do a detailed inspection of the apartment and detail what work will be required to bring the unit back to move-in condition. Residents are also given detailed instructions through their lease agreement and at move-out on what condition they should be returning the apartment to us. Management will charge former residents all costs incurred by the owner for returning the unit to rent ready condition, as allowed by law. PPM will do its best to minimize vacancy loss needed to get the apartment ready for a new move-in.
Maintaining your property consistently requires everyone’s cooperation. As you know, the property’s condition will determine how successful the project is financially and requires constant diligence.
PPM accomplishes quality lifecycle maintenance in a variety of ways:
In House Personal
PPM maintains its own internal staff for the ability to respond to your resident’s smaller maintenance items . Many or our resident’s maintenance calls are small, insignificant issues that can be resolved in just a few minutes with the replacement of a small part, the turn of a screwdriver, or the twist of a pair of pliers. We stock our maintenance vans with a comprehensive set of tools and a supply of the most frequently replaced maintenance parts. This saves time and money, and results in faster response time than if we depended solely on outside services to respond to every call.
In House Warehouse
PPM maintains its own small warehouse full of all the parts and equipment needed to properly respond to the maintenance and repair needs of our properties and customers. This gives us the ability to buy frequently used replacement parts in bulk, thereby saving our client a great deal of money. Things like air conditioner filters, light bulbs, toilet and faucet parts, spackle, touch up paint, etc. In addition, we maintain all the tools and equipment needed to respond to these same needs. This includes ladders, water extraction equipment, carpet drying fans, and vacuum cleaners. These tools can be used to keep small maintenance issues from becoming big insurance issues and major expenses for the owners. Many times, all it takes is a quick response with some of this equipment to correct the problem and satisfy the resident.
Quality Vendors
PPM has aligned itself with a small group of very dependable and reputable support companies in the area. These fine companies have been doing business with PPM for many years, and know that we send them most, if not all of our business, and that we pay them on time and in full. Because of this, they are very loyal to PPM and respond quickly to our maintenance and repair needs. We can depend on them to be there for our residents at most any time of the night or day